For verification, campaign review, donations, payouts, advertising or account access, use the Support Centre after signing in. Keeping the conversation inside your account helps the team retain the right context.
✓Private ticket history
✓Protected attachments where supported
✓Replies stay connected to your account
02
General enquiries
For general questions that are not tied to a private account issue, email info@crowdfundme.africa.
✓Platform enquiries
✓Partnership or organization enquiries
✓General information requests
03
Report a fundraiser
If you notice something concerning on a public fundraiser, use the Report option on that fundraiser page. Reports go to the review process with the campaign context attached.
✓Report directly from the fundraiser page
✓Include enough detail for the review team
✓Do not publish sensitive evidence in public comments
04
Payment or payout questions
For a payment, receipt, refund, settlement or payout issue, sign in and contact Support so the team can review the relevant private records without exposing financial information publicly.
✓Keep payment references private
✓Use the account Support Centre
✓Do not send card numbers or passwords
Crowdfundme.Africa
Keep sensitive information private.
Crowdfundme Support will never need your account password or a full raw card number in a support message.
